Effective Date: December 5, 2025
This U.S. Privacy Policy applies to visitors, users, customers, and authorized users of our business customers
who access or use Aiudapp websites, applications, APIs, and services (collectively, the “Services”) from the United States.
Aiudapp. (“Aiudapp,” “we,” “us,” or “our”) provides the Services. We may act as a “business,” “controller,” or “service provider/processor” depending on the context and the applicable law.
The United States does not have a single comprehensive federal consumer privacy law; instead, privacy obligations arise from a combination of sector-specific federal laws and state privacy laws. This Policy is designed to address major U.S. state consumer privacy requirements where applicable.
Our Services are often provided to organizations (“Business Customers”) that use Aiudapp for their own field operations. In many cases, we process personal data on behalf of these Business Customers and under their instructions. If you are an employee, contractor, technician, driver, or other authorized user of a Business Customer, your privacy rights requests may need to be directed to that Business Customer.
Aiudapp is not a healthcare provider. However, some Business Customers may use our platform in healthcare settings. Where legally required and applicable, we support appropriate contractual protections (such as business associate or similar arrangements) and data-handling practices aligned with customer obligations.
We collect information in three primary ways: (a) information you provide, (b) information collected automatically, and (c) information from Business Customers or other sources.
Depending on your role and device permissions, we may collect:
You may be able to disable location permissions through your device settings, but doing so may reduce core functionality such as assignment, routing, ETA updates, or real-time tracking.
We use personal information to:
We may share personal information with:
We do not sell your personal information for money. We may allow limited data-sharing practices that could be considered “sharing” for cross-context behavioral advertising under some state laws when used on our public marketing sites, if applicable. Where required, you may opt out of such sharing or targeted advertising.
Our websites may use cookies and similar technologies for functionality, security, analytics, and performance. You can manage cookie preferences through browser settings and, where offered, our cookie consent tools.
We retain personal information for as long as reasonably necessary to provide the Services, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and the Business Customer relationship.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your state of residence and the applicable law, you may have the right to:
To submit a request, contact us at [email protected] with the subject line: “U.S. Privacy Request”. We may need to verify your identity and/or confirm your relationship with a Business Customer.
Where required by law, we honor opt-out preference signals such as the Global Privacy Control as a valid request to opt out of certain data uses, including sale or sharing for targeted advertising.
If you are a California resident, the California Consumer Privacy Act as amended by the CPRA provides specific rights and requires additional disclosures. Categories of personal information that may be collected include identifiers, commercial information, internet or network activity, geolocation, and professional or employment-related information when relevant to a Business Customer account.
California residents may request access, correction, deletion, and may opt out of “sale” or “sharing” of personal information where applicable.
Residents of states with comprehensive privacy laws—such as Virginia, Colorado, Connecticut, Utah, Texas, and others—may have similar rights to access, delete, correct, and opt out of targeted advertising and certain profiling. Texas law, for example, explicitly provides opt-out rights for targeted advertising, sale of personal data, and certain profiling.
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
Aiudapp is headquartered in Colombia and may process information in the United States, Colombia, or other locations where our service providers operate. We take steps designed to ensure appropriate protections consistent with applicable laws.
We may update this Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means.
If you have questions about this Privacy Policy, contact us at:
Aiudapp S.A.S.
Email: [email protected]
Subject line: “U.S. Privacy Request”